Sunday, April 10, 2016

" Fraud by & China Eastern Airline "

Crying out for God's justice on 

" Fraud by & China Eastern Airline " 


      I called this a " FRAUD " to set customers up to make silly mistakes and charging customers on the cancellation instead of running a proper airline agent to facilitate customers on buy air tickets to travel. 

Abba Father, I called upon Jesus'name who is righteous and justice to vindicate me in this case. I want a full refund of my air tickets payments, in Jesus's name I prayed, AMEN !!! ​


       阿爸父!!!  呼籲耶穌誰是正義和公正,以維護在這種情況下我希望我的機票支付的全額退款,奉耶穌我禱告,阿門


      I have encounter being cheated by BudgetAir when I was booking two air -flight tickets 23rd March to fly from Kuala Lumpur to South Korea via China Eastern Airline using this agency, after recommended by TripAdviser online. My husband and I were frustrated and forced to cancel the air flight mainly due to some mistakes typed on the name of the tickets. I saw two columns requested to filled in our name.
   The topline : please type in Full name according to passport; and
    2nd line : please type "Surname"according to passport

Hence, I typed my full name which included my surname in the top line, as for the 2nd line I typed in my family / surname. 

 我曾遇到欺騙BudgetAir,當我預訂兩個航空門票3月23日" 中國東方航空公司" 吉隆坡-韓國"飛用這個代理,通過登錄網上推薦之後我丈夫和我感到沮喪,被迫取消空中飛行主要是由於上鍵入的名稱一些錯誤。只見要求填寫我們的名字兩列。 




       Due to having doubt in how much luggage one can carry, I called the Budget Air customer service officer, she spoken to me in English and told me that 23kg each person and 5 kg on hand carry.
Then I called up the China Eastern Airline to double confirm , a lady spoken in Chinese revealed to me that I have typed my surname twice in my flight tickets and asked to called BudgetAlr immediately to rectify the problem. At first, I try to tell the customer service that their booking website is misleading and my tickets name appear twice of the surname which are different from my passport and requested to change the name on the tickets. She refused and insisted that i shall cancel my flights and BudgetAir will fully reimburse back my tickets money and only charging a small admin. fee of $40 ( Prior to this , during booking time online, I have chosen to pay an extra premium fee of $40 which cover FREE cancellation ). I felt tired and confused and I put down the phone. In short time (Around 3:30 pm) I try to call back BudgetAir many time, but no one anwser the phone (Their working hour till 5:30pm which is Monday to Friday) This happened on Friday afternoon 3:30- 4pm.

During evening time, I decided to send an email to inform cancellation.


每人23千克, 手提5公斤。然後我打電話- " 中國東方航空公司" 雙重確認,在中國講一個女人向我透露,我在機票鍵入我的姓兩次,問叫BudgetAir立即糾正問題。起初,我試圖告訴客戶服務,預訂的網站是誤導性的,我的票名出現姓這是從我的護照不同,要求改變對門票的名字兩次。她拒絕了,堅持,我將取消我的航班和BudgetAir將全額報銷回來我的票錢,只收取少量的管理。 $ 40的費用(在此之前,在網上訂票時,我選擇支付$ 40的額外保險費費涵蓋免費取消)。我覺得累了,困惑,我放下電話。在很短的時間(約3:30)我嘗試再打BudgetAir很多時間,但沒有人anwser電話(他們的工作時間,直到下午5:30這是星期一至星期五)這件事發生在週五下午3:30-下午4:00。在傍晚的時候,我決定發送一封電子郵件,告知取消。


But the reply I got as per below :

Dear Sir/Madam,

As per you request we have cancelled your reservation for both the passengers.

As per airline fare rules airline will charge 326 MYR as airline penalty per passenger and BudgetAir Admin fee will 225 MYR Per Passenger.

Note : Refund will process to the same care in 10-12 business weeks.

Kind regards,





根據航空公司的票價規則,航空公司將收取326 MYR客運航空公司罰款,BudgetAir管理225 MYR每名乘客






     Abba Father, I called upon Jesus'name who is righteous and justice to vindicate me in this case. I want a full refund of my air tickets payments, in Jesus's name I prayed, AMEN !!! ​



     Attached are some of the photos taken on the booking website.